Mike, I don't want you to be another me. There is only one me, and that's enough. I don't want you to stop caring about people, but I do want you to realize that you have a job to do, and sometimes that means that people will get hurt, regardless of your intentions. If you stop doing your job because someone gets upset or teary-eyed, that's not fair to your client. People will find a way to manipulate you if they think you're soft. Sometimes you have to be rough on people. All you can do is try to minimize the damage as best you can. People will appreciate that about you, and it might even help you gain clients. Remember the case I had with the cab driver who hit my car? I could have totally bankrupted his business, but I didn't. Like I said, I'm tough, but I'm fair.
第12集完结
